/* MTN Uganda demo dashboards. Builds on app.css (TeeOff app layer: radii/shadows/pills per APP.md). Desktop-first. */
body{background:var(--cream)}
.top{display:flex;align-items:center;gap:18px;height:60px;padding:0 24px;background:var(--navy);color:var(--cream)}
.top .brand{font-size:20px;color:var(--cream);text-decoration:none}
.top nav{display:flex;gap:6px;margin-left:auto;flex-wrap:wrap}
.top nav a{color:var(--dim-d);text-decoration:none;font-family:var(--mono);font-size:11px;letter-spacing:.2em;text-transform:uppercase;padding:8px 12px;border-radius:99px}
.top nav a[aria-current]{background:var(--panel);color:var(--yellow)}
.top .who{font-family:var(--mono);font-size:11px;letter-spacing:.2em;text-transform:uppercase;color:var(--dim-d)}
@media (max-width:640px){.top{gap:10px;padding:0 12px}.top .who{display:none}.top nav{flex-wrap:nowrap;gap:2px}.top nav a{padding:6px 6px;font-size:10px;letter-spacing:.06em;white-space:nowrap}}  /* one line at phone width */

.split{display:grid;grid-template-columns:minmax(360px,440px) minmax(0,1fr);min-height:calc(100dvh - 60px)}
.phone{background:var(--navy);color:var(--cream);display:flex;flex-direction:column;min-height:0;position:relative;overflow:hidden}
.back-stage{padding:24px 32px 40px;min-width:0}
@media (min-width:1024px){.phone{position:sticky;top:0;height:calc(100dvh - 60px)}}
@media (max-width:1023px){.split{grid-template-columns:1fr}.phone{min-height:640px}.back-stage{padding:20px 16px}}

.lead2{font:700 30px/1.1 var(--display);letter-spacing:-.02em;margin:6px 0 4px;max-width:30ch}
.dimtext{color:var(--dim);max-width:62ch}
.navy .dimtext,.phone .dimtext{color:var(--dim-d)}

/* customer picker */
.picker{display:grid;grid-template-columns:repeat(auto-fill,minmax(220px,1fr));gap:10px;margin:16px 0}
.pick{text-align:left;background:var(--surface);border-radius:14px;padding:12px 14px;box-shadow:inset 0 0 0 1.5px var(--line);transition:background .18s,color .18s,transform .12s var(--ease)}
.pick:active{transform:scale(.97)}
.pick b{display:block;font:700 17px var(--display)}
.pick small{display:block;color:var(--dim);font-size:13px;line-height:1.35;margin-top:2px}
.pick[aria-pressed=true]{background:var(--navy);color:var(--cream);box-shadow:var(--shadow)}
.pick[aria-pressed=true] small{color:var(--dim-d)}

/* steps (behind the scenes) */
.steps{display:grid;gap:10px;margin-top:14px}
.step{background:var(--surface);border-radius:14px;padding:12px 14px;box-shadow:inset 0 0 0 1.5px var(--line);animation:rise .26s var(--ease) both}
.step h4{font:700 15px var(--display);display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.step p,.step li{font-size:14px;color:var(--navy)}
.step .en{color:var(--dim);font-size:13px}
.step ul{padding-left:18px;margin-top:4px}
.step.wait{color:var(--fine);box-shadow:inset 0 0 0 1.5px var(--line);background:transparent}
.step.wait h4{color:#B9B3A6}
.step.now{box-shadow:inset 0 0 0 1.5px var(--navy)}
.ms{font-family:var(--mono);font-size:11px;letter-spacing:.12em;color:var(--dim);margin-left:auto}
.pill{display:inline-block;border-radius:99px;padding:2px 9px;font-family:var(--mono);font-size:11px;letter-spacing:.12em;text-transform:uppercase;background:var(--surface-2);color:var(--navy)}
.pill.ok{background:#dcefe3;color:#2f7a55}
.pill.bad{background:#f6dcd5;color:#8a2b1a}
.pill.navy{background:var(--navy);color:var(--yellow)}
.mono{font-family:var(--mono);font-size:11px;letter-spacing:.2em;text-transform:uppercase}

/* chat */
.chat{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:8px;min-height:0}
.msg{max-width:84%;border-radius:14px;padding:9px 12px;font-size:15px;line-height:1.4;animation:rise .26s var(--ease) both}
.msg.me{align-self:flex-end;background:var(--yellow);color:var(--navy);border-bottom-right-radius:4px}
.msg.bot{align-self:flex-start;background:var(--panel);border-bottom-left-radius:4px}
.msg .tr{display:block;font-size:13px;opacity:.75;margin-top:4px}
.msg audio{display:block;width:230px;height:36px;margin:2px 0}
.msg.sys{align-self:center;background:transparent;color:var(--dim-d);font-family:var(--mono);font-size:11px;letter-spacing:.14em;text-transform:uppercase}
.compose{display:flex;gap:8px;padding:12px 16px 16px;align-items:center;border-top:1px solid var(--rule-d)}
.compose input{flex:1;min-width:0;background:var(--panel);border:0;border-radius:99px;padding:12px 16px;color:var(--cream)}
.compose input::placeholder{color:var(--dim-d)}
.round{flex:none;width:46px;height:46px;border-radius:50%;background:var(--yellow);color:var(--navy);display:grid;place-items:center;font:700 15px var(--display);transition:transform .12s var(--ease)}
.round:active{transform:scale(.94)}
.round.rec{background:var(--red);color:#fff}
.round:disabled{filter:saturate(.3) brightness(.75)}
.phone-head{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--rule-d)}
.avatar{width:40px;height:40px;border-radius:50%;background:var(--yellow);color:var(--navy);display:grid;place-items:center;font:700 16px var(--display)}
.phone-head b{display:block;font:700 16px var(--display)}
.phone-head small{color:var(--dim-d);font-size:12px}
.hint{display:flex;gap:6px;flex-wrap:wrap;padding:0 16px 10px}
.hint button{background:transparent;color:var(--cream);box-shadow:inset 0 0 0 1.5px var(--rule-d);border-radius:99px;padding:6px 11px;font-size:13px;text-align:left}

/* IVR keypad */
.dial{flex:1;display:flex;flex-direction:column;align-items:center;padding:16px 16px 16px;gap:10px;min-height:0}
.dial .num{font:700 30px var(--display);letter-spacing:.02em}
.dial .state{font-family:var(--mono);font-size:11px;letter-spacing:.2em;text-transform:uppercase;color:var(--dim-d)}
.dial .said{min-height:68px;max-width:340px;text-align:center;font-size:15px;color:var(--cream)}
.dial .said small{display:block;color:var(--dim-d);font-size:13px;margin-top:4px}
.typed{font:700 22px var(--display);letter-spacing:.3em;min-height:30px;color:var(--yellow)}
.pad{display:grid;grid-template-columns:repeat(3,64px);gap:10px 22px;margin-top:auto}
.pad button{width:64px;height:64px;border-radius:50%;background:var(--panel);color:var(--cream);font:700 26px var(--display);transition:transform .12s var(--ease),background .18s}
.pad button:active{transform:scale(.94);background:var(--yellow);color:var(--navy)}
.pad button:disabled{opacity:.35}
.callbtn{display:flex;gap:12px;margin-top:6px}
.orb{margin:4px auto 0}

/* audit */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;margin:16px 0}
.kpi{background:var(--surface);border-radius:14px;padding:12px 14px;box-shadow:inset 0 0 0 1.5px var(--line)}
.kpi b{display:block;font:700 32px/1.1 var(--display);margin-top:4px}
.kpi small{color:var(--dim);font-size:12px}
.kpi.dark{background:var(--navy);color:var(--cream);box-shadow:none}
.kpi.dark b{color:var(--yellow)}
.kpi.dark small,.kpi.dark .kicker{color:var(--dim-d)}
.grid2{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:14px;margin:14px 0}
@media (max-width:900px){.grid2{grid-template-columns:1fr}}
.panel{background:var(--surface);border-radius:18px;padding:16px;box-shadow:inset 0 0 0 1.5px var(--line);min-width:0}
.panel h3{font-size:18px;margin-bottom:10px}
table.calls{width:100%;border-collapse:collapse;font-size:14px}
.calls th{font-family:var(--mono);font-size:10px;letter-spacing:.2em;text-transform:uppercase;color:var(--dim);text-align:left;padding:8px 6px;border-bottom:1.5px solid var(--navy)}
.calls td{padding:10px 6px;border-bottom:1px solid var(--line);vertical-align:middle}
.calls tbody tr{cursor:pointer}
.calls tr[aria-selected=true] td{background:var(--surface-2)}
.score{font:700 20px var(--display)}
.score.zero{color:var(--red)}
.hbar{display:grid;grid-template-columns:150px 1fr 40px;align-items:center;gap:10px;font-size:13px;margin:6px 0}
.hbar i{display:block;height:8px;border-radius:2px;background:#C4C4C1;overflow:hidden}
.hbar i s{display:block;height:8px;background:var(--navy);text-decoration:none}
.hbar em{font-style:normal;font-family:var(--mono);font-size:11px;text-align:right}
.heat{border-collapse:collapse;font-size:12px;width:100%;table-layout:fixed}
.heat tr>th:first-child{width:84px}
.heat td{padding:2px}
#heat{overflow-x:auto}
.heat th{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.heat th{font-family:var(--mono);font-size:10px;letter-spacing:.1em;text-transform:uppercase;color:var(--dim);font-weight:400;padding:4px;text-align:left}
.heat td{padding:3px}
.heat td span{display:block;height:22px;border-radius:4px}
.r-pass{background:#2f7a55}.r-partial{background:#FECD73}.r-fail{background:#c2452d}.r-na{background:#C4C4C1}
.legend{display:flex;gap:14px;font-size:12px;color:var(--dim);margin-top:8px}
.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:5px;vertical-align:-1px}
.detail{margin-top:18px}
.tx{display:grid;gap:6px;max-height:520px;overflow-y:auto;padding-right:4px}
.line{display:grid;grid-template-columns:52px 1fr;gap:8px;font-size:14px;padding:6px 8px;border-radius:10px;cursor:pointer}
.line:hover{background:var(--surface-2)}
.line .t{font-family:var(--mono);font-size:11px;color:var(--dim);padding-top:2px}
.line.agent b{color:var(--navy)} .line.customer b{color:#2f7a55}
.line .en{display:block;color:var(--dim);font-size:13px}
.line.hit{background:#f6dcd5}
.crit{display:grid;grid-template-columns:22px 1fr auto;gap:10px;align-items:start;padding:9px 0;border-bottom:1px solid var(--line);font-size:14px}
.crit .dot{width:14px;height:14px;border-radius:50%;margin-top:3px}
.crit q{display:block;color:var(--dim);font-size:13px;quotes:"“" "”"}
.crit a{font-family:var(--mono);font-size:11px;color:var(--navy);cursor:pointer;text-decoration:underline}
.drop{display:flex;align-items:center;gap:14px;flex-wrap:wrap;background:var(--navy);color:var(--cream);border-radius:18px;padding:16px 18px;margin:14px 0}
.drop p{flex:1;min-width:220px;color:var(--dim-d);font-size:14px}
.drop b{color:var(--cream);font:700 18px var(--display);display:block}
.spin{display:inline-block;width:14px;height:14px;border:2px solid currentColor;border-right-color:transparent;border-radius:50%;animation:sp .8s linear infinite;vertical-align:-2px}
@keyframes sp{to{transform:rotate(360deg)}}
.ring-motif{position:absolute;width:520px;height:520px;right:-260px;bottom:-260px;border-radius:50%;pointer-events:none;border:1.5px solid rgba(254,205,115,.18)}
.ring-motif::before,.ring-motif::after{content:"";position:absolute;border-radius:50%;border:1.5px solid rgba(254,205,115,.18)}
.ring-motif::before{inset:-70px}.ring-motif::after{inset:-140px}   /* three thin concentric rings, yellow 18% (brand motif) */
.top .brand span,.home .brand span{color:var(--yellow)}   /* navy grounds: the dot is yellow */
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}