TeeOff.MTN Uganda · demo

01 WhatsApp 02 IVR 03 Audit

Step 1 · Who is calling

Pick the customer you play

You call MTN customer care on 100 from their phone. Mirembe, our Mobile Money agent, checks the date of birth before reading the balance.

MTN Uganda · demo

Who is calling?

Sample customers, numbers and balances. Not real people.

Step 2 · How the call runs

Keypad menu, then our agent

The MTN menu stays on the keypad, as it is today. Mobile Money goes to Mirembe, who you can talk to in Luganda or English.

MTN Uganda · demo

How does the call run?

Things you can try

MTN customer care · 100

00:00

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Connecting…

Born · say it or type it

Things you can try

Transcript

The conversation shows here as it happens.

How the call ended

The conversation

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Calling MTN on 100…